Frequently Asked Questions
Virtual Urgent Care
Q: What conditions do you treat through virtual urgent care? A: We treat a wide range of non-emergency conditions including: cough, cold, flu symptoms, COVID, norovirus, sore throat, UTI (women), nausea, diarrhea, mild aches and pains, skin rashes, skin infections, known STDs, pink eye, work notes, and medication refills (excluding controlled substances). With over 15 years of emergency medicine experience, Sara can effectively diagnose and treat these conditions virtually. Q: How much does virtual urgent care cost? A:Individual visits are $45.98 with no membership required. Monthly memberships start at $55.99 for individuals or $89.00 for adult families. We also offer yearly plans for additional savings. Q: What do I need for my virtual visit? A: You'll need a smartphone, tablet, or computer with a camera and microphone, plus a stable internet connection. We recommend testing your device's camera and microphone before your appointment. If you're using a computer, make sure your browser is updated. Our team will send you a secure link 15 minutes before your scheduled visit - no downloads required! Q: How do I schedule my virtual urgent care appointment? A: You can easily schedule online at https://www.vitalpathmedicinellc.com/book-online - this works for both new and existing patients! Existing patients can also schedule through their Patient Health Record (PHR) portal. For questions or assistance, email Sara directly at Vitalpathnp@proton.me. Q: How do I see the provider via a video link? A: You will be sent a link to your text messages 5 minutes prior to your appointment time. Click on that link to be connected! Q: My video isn't working during the call. What should I do? A: First, check that you've allowed camera permissions for your browser or app. Try refreshing the page or restarting the app. If the video still isn't working, we can continue with audio only - Sara can still provide excellent care through voice consultation. However, it is best to have a video visit for safety. Q: How will I receive my prescription? A: Sara will send your prescription directly to your preferred pharmacy electronically. We can send to any pharmacy in states where Vital Path Medicine is licensed (Colorado, Iowa, Massachusetts, Nevada, New Mexico, Oregon, Utah, and Washington DC). Most prescriptions are available for pickup within 1-2 hours. Q: Can you refill my current medications? A: Yes! Sara can refill many existing medications during your virtual visit, excluding controlled substances. Please have your current medication list ready, including dosages and the name of your previous prescribing provider.
Concierge Medicine
Q: What is Concierge Medicine at Vital Path Medicine? A: Concierge Medicine is our premium healthcare service offering unlimited priority access to Sara Levin, FNP-C, for $175/month. You get direct text/call communication, priority scheduling, and guaranteed 2-hour response times during business hours. Q: How much does Concierge Medicine cost? A: Our Concierge Medicine service is $175/month, which includes unlimited virtual consultations, priority scheduling, and direct access to your provider. This is separate from our regular virtual urgent care pricing. Q: What are the business hours for Concierge Medicine? A: Monday-Friday 7am-7pm and Saturday 10am-3pm (Mountain Time). We guarantee responses within 2 hours during these hours. Contact us at 505-210-9736. Q: What conditions can you treat through Concierge Medicine? A: We treat the same conditions as our virtual care with additional access to lab interpretation, discussions regarding supplements, functional medicine, overall health guidance. Recommendations for specialized care if needed. No controlled substances or narcotics. Unable to order imaging. Q: What states do you serve for Concierge Medicine? A: We provide concierge telemedicine services in Arizona, Colorado, Iowa, Nevada, New Mexico, Oregon, Utah, and Washington DC. Q: How is Concierge Medicine different from regular virtual urgent care? A: Concierge patients get priority scheduling, direct text/call access, 2-hour response guarantee, and unlimited consultations. Regular virtual urgent care is $45.98/visit or $55.99/month with standard scheduling. Q: Do you offer Spanish-speaking Concierge Medicine services? A: Yes! Hablamos Español. Sara Levin, FNP-C, provides concierge medicine services in both English and Spanish. Q: What is Concierge Plus and how can I save money? A: Concierge Plus members get 20% off our GLP-1 weight loss program ($197/month vs $247), plus discounts on Ivermectin (15%), Peptide Therapy (20%), NAD+ (15%), and Sermorelin (15%). Q: Do you provide in-person visits with Concierge Medicine? A: No, our concierge medicine service is virtual-only through secure telemedicine platforms, text, and phone consultations. Q: How do I contact my concierge medicine provider? A: Our system identifies concierge patients for priority response.
|Medical Weight Loss Programs
Q: How do virtual weight loss consultations work? A: Our medical weight loss program includes comprehensive virtual consultations where Sara reviews your health history, discusses your goals, and determines if GLP-1 medications or peptides are appropriate for you. These consultations are more detailed than urgent care visits and focus on your complete health journey with muscle mass retention. Q: What are GLP-1 medications and how do they work? A: GLP-1 medications are FDA-approved treatments that help regulate blood sugar and reduce appetite, leading to sustainable weight loss. Sara will evaluate if these medications are right for you based on your medical history and weight loss goals. We provide ongoing monitoring and support throughout your treatment. Q: Do you offer peptides for weight loss? A: Yes, we offer peptide treatments as part of our comprehensive weight loss programs. Sara will discuss which peptides might benefit your specific health goals during your consultation. All peptide treatments are medically supervised and tailored to your individual needs. Q: What makes your weight loss program different? A: Our program focuses on your complete health journey, not just weight loss. We emphasize muscle mass retention, sustainable lifestyle changes, and ongoing medical supervision. With Sara's integrative medicine background, you receive personalized care that addresses the root causes of weight challenges. Q: Are GLP-1 medications safe for weight loss? A: GLP-1 medications are FDA-approved and have been extensively studied for safety and effectiveness. Sara will conduct a thorough medical evaluation to ensure you're a good candidate, reviewing your medical history, current medications, and any contraindications before prescribing. We provide ongoing monitoring throughout your treatment. Q: What are the common side effects of GLP-1 medications? A: The most common side effects are mild gastrointestinal symptoms like nausea, vomiting, or diarrhea, which typically improve as your body adjusts. Sara will start you on the lowest effective dose and gradually increase as needed to minimize side effects. She'll provide detailed guidance on managing any symptoms. Q: Who should not take GLP-1 medications? A: GLP-1 medications are not recommended for people with a personal or family history of thyroid cancer, pancreatitis, or certain gastrointestinal conditions. Sara will review your complete medical history during consultation to ensure these medications are safe for you. Q: How do you monitor my safety during treatment? A: Sara provides ongoing medical supervision throughout your weight loss journey. This includes regular check-ins to monitor your progress, assess any side effects, and adjust dosing as needed. We also provide 24/7 access for any urgent concerns. Q: Can I take GLP-1 medications with my current prescriptions? A: Sara will review all your current medications and supplements to check for interactions before prescribing. Some medications, particularly diabetes drugs, may need dosage adjustments. Never stop or change existing medications without consulting Sara first. Q: What should I do if I experience severe side effects? A: Seek emergency care for severe symptoms like persistent vomiting, severe abdominal pain, chest pain, shortness of breath, palpitations.
Specialized Treatments
Q: Do you provide Ivermectin treatments? A: Yes, Vital Path Medicine offers Ivermectin treatments when medically appropriate. Sara will evaluate your specific situation and determine if Ivermectin is suitable for your condition during a virtual consultation. Q: What are NAD+ and Sermorelin treatments? A: NAD+ and Sermorelin are advanced treatments we offer for anti-aging and wellness optimization. NAD+ supports cellular energy and repair, while Sermorelin can help with muscle mass optimization. Sara will discuss these options during your consultation to determine if they align with your health goals. Q: Do you offer health coaching services? A: Yes! Our health coaching services complement our medical treatments, providing ongoing support for lifestyle changes, nutrition guidance, and wellness optimization. This personalized approach helps ensure long-term success with your health goals.
Insurance, Payment and Billing
Q: Do you accept my insurance? A: Vital Path Medicine operates as a direct-pay service, which allows us to offer affordable, concierge-style virtual care without insurance limitations. Our transparent pricing means you'll know the exact cost upfront - no surprise bills or lengthy insurance processes. Many patients find our rates competitive with insurance copays, plus you get immediate access to care. Q: What are your payment options? A: We accept major credit cards and offer convenient monthly subscription plans for regular care needs. Our subscription options provide even greater value for families or individuals who want ongoing access to virtual urgent care. Payment is processed securely at the time of service. Q: Can I get a receipt for insurance reimbursement? A: Absolutely! We provide detailed receipts that you may be able to submit to your insurance for potential reimbursement. While we don't bill insurance directly, many patients successfully receive partial reimbursement from their insurance companies.
Employee Membership Partnerships
Q: How do employer membership programs work? A: Our employer programs provide businesses with priority access to virtual urgent care for their employees, reducing downtime and improving workplace wellness. Companies can offer this as a valuable employee benefit while potentially reducing healthcare costs. Q: What are the benefits for businesses? A: Employer memberships reduce employee sick days, provide immediate access to care, eliminate insurance hassles for urgent care needs, and demonstrate company investment in employee wellness. This can improve productivity and employee satisfaction. Q: How do we set up an employer program? A: Contact Sara directly at vitalpathmedicine@gmail.com to discuss your company's specific needs. We'll create a customized program that works for your business size and employee requirements.
Service Areas and Licensing & Languages
Q: Which states do you serve? A: Vital Path Medicine is licensed to practice in Arizona, Colorado, Iowa, Nevada, New Mexico, Oregon, Utah, and Washington DC. We can provide virtual care and prescribe medications to patients in these states. Q: Do you offer services in Spanish? A: ¡SÃ! Hablamos Español! Sara provides services in both English and Spanish to better serve our diverse patient community.
Technical Support & Appointments
Q: What if I'm running late for my virtual appointment? A: Please contact us immediately at vitalpathmedicine@gmail.com if you're running late. Sara understands that urgent care needs don't always align with scheduled times. We'll do our best to accommodate delays, though significant lateness may require rescheduling to ensure quality care for all patients. Q: How do I reschedule my appointment? A: You can reschedule through your PHR portal, the online booking system at https://www.vitalpathmedicinellc.com/book-online, or by emailing vitalpathmedicine@gmail.com. Please provide at least 2 hours notice when possible. Q: Who handles patient support? A: Sara personally handles all patient and customer questions to ensure you receive the highest level of personalized care. You can reach her directly at vitalpathmedicine@gmail.com or through our phone support line.
Still have questions? Contact Sara directly at vitalpathmedicine@gmail.com - she personally responds to all patient inquiries to ensure you receive the personalized, concierge-level care that sets Vital Path Medicine apart.